GOST R ISO 9004-2001
ГОСТ Р ИСО 9004-2001
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Quality management systems. Guidelines for performance improvements
Системы менеджмента качества. Рекомендации по улучшению деятельности
Status: Not effective - Superseded
The standard contains recommendations that go beyond the requirements specified in GOST R ISO 9001, and includes a review of the effectiveness and efficiency of the quality management system, and consequently, the potential for improving the entire activity of the organization. Compared to GOST R ISO 9001, goals aimed at customer satisfaction and product quality are expanded: they include the satisfaction of all stakeholders and the organization’s activity as a whole. The standard is applicable to the organization's processes, and thus, the principles of quality management on which it is based can be extended to the entire organization. Attention in this standard is focused on achieving continuous improvement, measured by the degree of satisfaction of customers and other interested parties. The standard contains guidelines and recommendations. It is not intended either for certification or use in contracts and regulations, nor for use as a guide for the implementation of GOST R ISO 9001.
Стандарт содержит рекомендации, которые выходят за рамки требований, приведенных в ГОСТ Р ИСО 9001, и включает рассмотрение результативности и эффективности системы менеджмента качества, а следовательно, и потенциала по улучшению всей деятельности организации. По сравнению с ГОСТ Р ИСО 9001 цели, направленные на удовлетворенность потребителей и качество продукции, расширены: в них включены удовлетворенность всех заинтересованных сторон и деятельность организации в целом. Стандарт применим к процессам организации, и, таким образом, принципы менеджмента качества, на которых он базируется, могут быть распространены на всю организацию. Внимание в данном стандарте сосредоточено на достижении постоянного улучшения, измеряемого степенью удовлетворенности потребителей и других заинтересованных сторон. Стандарт содержит методические указания и рекомендации. Он не предназначен ни для сертификации или использования в контрактах и регламентах, ни для использования в качестве руководства по внедрению ГОСТ Р ИСО 9001.
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Format: Electronic (pdf/doc)
Approved: Gosstandart of Russia,
8/15/2001
SKU: RUSS72977
The Product is Contained in the Following Classifiers:
Construction (Max) »
Standards »
Other state standards used in construction »
03 Sociology. Services. Organization of firms and their management. Administration. Transport »
PromExpert »
SECTION I. TECHNICAL REGULATION »
III Quality »
2 Product quality assurance »
2.3 Quality Management »
2.3.3 Quality Systems »
ISO classifier »
03 SOCIOLOGY. SERVICES ORGANIZATION AND MANAGEMENT OF COMPANIES. ADMINISTRATION. TRANSPORT »
03.120 Quality »
03.120.10 Quality Management and Quality Assurance »
National standards »
03 SOCIOLOGY. SERVICES ORGANIZATION AND MANAGEMENT OF COMPANIES. ADMINISTRATION. TRANSPORT »
03.120 Quality »
03.120.10 Quality Management and Quality Assurance »
National Standards for KGS (State Standards Classification) »
Latest edition »
T General technical and organizational and methodological standards »
T5 Documentation System »
T59 General methods and means of control and testing of products. Methods of statistical control of quality, reliability, durability »
National Standards for OKSTU »
SYSTEMS OF GENERAL TECHNICAL AND ORGANIZATIONAL-METHODOLOGICAL STANDARDS »
Unified System of State Product Quality Management (ESGUKP) »
The Document is Replaced With:
GOST R ISO 9004-2010: Managing for the sustained success of an organization. A quality management approach
The Document References:
GOST R ISO 14001-98: Environmental management systems. Specification with guidance for use
GOST R ISO 14004-98: Environmental management systems. General guidelines on principles systems and supporting techniques
GOST R ISO 19011-2003: Guidelines for quality and/or environmental management systems auditing
GOST R ISO 9000-2001: Quality management systems. Fundamentals and vocabulary
GOST R ISO 9001-2001: Quality management systems. Requirements
GOST R ISO/IEC 17025-2000: General requirements for the competence of testing and calibration laboratories
The Document is Referenced By:
GOST ISO 9001-2011: Quality management systems. Requirements
GOST R 40.003-2005: GOST R certification system. Register of quality systems. Certification procedure of quality management systems to accordance with GOST R ISO 9001-2001 (ISO 9001:2000)
GOST R 40.003-2008: GOST R certification system. Register of quality systems. Certification procedure of quality management systems to accordance with GOST R ISO 9001-2008 (ISO 9001:2008)
GOST R 51814.1-2004: Quality management systems for automotive industry. Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations
GOST R 51814.7-2005: Management quality systems for automotive industry. Management quality systems analysis
GOST R 51901.2-2005: Risk management. Dependability management systems
GOST R 52104-2003: Resources saving. Terms and definitions
GOST R 52241-2004: Radionuclide ionizing radiation sealed sources. Durability classes and test methods
GOST R 52278-2004: Monorail transport system rolling stock. Carrying out the repair. General specifications
GOST R 52294-2004: Information technology. Organization management. Electronic regalement of administration and office activity. General principles
GOST R 52497-2005: Social service of the population. Quality system of the organisms for social service
GOST R 52614.2-2006: Quality management systems. Guidelines for the application of GOST R ISO 9001-2001 in education
GOST R 52614.4-2007: Guidelines for the application of GOST R ISO 9001-2001 in local government
GOST R 53195.1-2008: Functional safety of building/erection safety-related systems. Part 1. General
GOST R 53195.2-2008: Functional safety of building/erection safety-related systems. Part 2. General requirements
GOST R 53624-2009: Information technology. Software. Quality management systems. Requirements
GOST R 54049-2010: Quality management systems. Specific requirements for GOST R ISO 9001-2008 applications in aeronautical meteorological services
GOST R 54360-2011: Laboratory information management systems (LIMS). Standard guide for validation of LIMS
GOST R 54433-2011: Renovable power engineering. Wind power plants. Maintenance safety requirements
GOST R 54435-2011: Wind power plant constructions. Base safety requirements
GOST R 55004-2012: Renewable power engineering. Geothermal power plants. Base safety requirements
GOST R IEC 60432-2-99: Safety specifications for incandescent lamps. Part 2. Tungsten halogen lamps for domestic and similar general lighting purposes
GOST R ISO 10002-2007: Organization management. Customer satisfaction. Guidelines for complaints handling in organizations
GOST R ISO 10005-2007: Enterprise management. Guidelines for quality plans
GOST R ISO 10006-2005: Quality management systems. Guidelines for quality management in projects
GOST R ISO 10012-2008: Enterprise management. Measurement management systems. Requirements for measurement processes and measuring equipment
GOST R ISO 10014-2008: Enterprise management. Guidelines for realizing economic benefits in quality management system
GOST R ISO 10015-2007: Enterprise management. Guidelines for training
GOST R ISO 10019-2007: Organization management. Guidelines for the selection of quality management system consultants and use of their services
GOST R ISO 11737-2-2003: Sterilization of medical devices. Microbiological methods. Part 2. Tests of sterility performed in the validation of a sterilization process
GOST R ISO 13485-2004: Medical devices. Quality management systems. System requirements for regulatory purposes
GOST R ISO 14160-2003: Sterilization of single-use medical devices incorporating materials of animal origin. Validation and routine control of sterilization by liquid sterilants
GOST R ISO 21247-2007: Statistical methods. Combined accept-zero systems and process control procedures for sampling product
GOST R ISO 22000-2007: Food safety management systems. Requirements for organizations in the food chain
GOST R ISO 3834-1-2007: Quality requirements for fusion welding of metallic materials. Part 1. Criteria for the selection of the appropriate level of requirements
GOST R ISO 9000-2001: Quality management systems. Fundamentals and vocabulary
GOST R ISO 9000-2008: Quality management systems. Fundamentals and vocabulary
GOST R ISO 9001-2001: Quality management systems. Requirements
GOST R ISO 9001-2008: Quality management systems. Requirements
GOST R ISO 9004-2010: Managing for the sustained success of an organization. A quality management approach
GOST R ISO/TU 29001-2007: Enterprise management. Requirements for quality management systems of product and service supply organizations in petroleum, petrochemical and natural gas industries
P SSFZhT 52-2003: The certification system for the federal railway transport. The procedure for certification of quality management systems
P SSFZhT TsM 26-2001: The procedure for certification of services provided on the federal railway transport for the carriage of goods
R 50.1.055-2005: Guidelines for the Application of GOST R ISO/IEC 62-2000 "General Requirements for Bodies Evaluating and Certifying Quality Systems
R 50.3.005-2003: GOST R Certification System. Register of Quality Systems. Interim Procedure. System for Certification of Quality Management Systems for Compliance with GOST R ISO 9001-2001 (ISO 9001:2000)
RD 153-34.0-04.185-2003: Machines and equipment for construction, technical re-equipment and repair of energy facilities. Requirements for design, materials, manufacturing, acceptance and testing
RD EO 1.1.2.01.0713-2008: Regulation on quality control of manufacturing of equipment for nuclear power plants
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